At CLAVERDON SALVAGE, we may collect different types of information to provide our services, improve customer experience, and respond to your enquiries.

The information we may collect includes:

• Personal Information: Your name, email address, telephone number, postal address, and any other details you provide when contacting us or using our services.
• Vehicle Information: Vehicle registration number, make, model, mileage, condition, and other details relating to a vehicle when requesting parts, selling your car, or making an enquiry.
• Transaction Information: Details relating to purchases, enquiries, vehicle valuations, collections, and any services you request from us.
• Website Information: Information about how you use our website, including IP address, browser type, device information, and pages visited. This may be collected through cookies and similar technologies.

We only collect information that is necessary to provide our services, communicate with you, and improve the experience we offer to our customers.

At CLAVERDON SALVAGE, we use the information we collect to provide our services, communicate with customers, and improve the way we operate.

Your information may be used for the following purposes:

• To respond to your enquiries regarding used car parts, vehicles for sale, or selling your vehicle.
• To provide quotations, arrange vehicle collections, and process transactions.
• To identify and supply the correct parts based on your vehicle details.
• To arrange deliveries and keep you updated about your order or enquiry.
• To provide customer support and respond to your questions.
• To improve our website, services, and overall customer experience.
• To comply with legal, regulatory, and business requirements.

We only use your personal information for legitimate business purposes and will not use it in ways that are incompatible with the reasons it was collected.

Under UK data protection laws, we must have a valid reason for using your personal information. The lawful bases we rely on include:

Contractual Necessity
We may process your information when it is required to provide services you have requested, such as supplying car parts, arranging vehicle collections, or completing a purchase.

Legitimate Interests
We may use your information where it is necessary for our business operations, including improving our services, responding to enquiries, and maintaining customer relationships.

Legal Obligations
We may process and retain certain information where required to comply with legal, accounting, tax, or regulatory requirements.

Consent
Where required, we may ask for your permission before using your information for specific purposes, such as receiving marketing communications.

You have the right to withdraw your consent at any time where processing is based on consent.

At CLAVERDON SALVAGE, we respect your privacy and do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted third parties only where necessary to provide our services or meet our legal obligations. These may include:

• Delivery and courier companies to arrange the safe delivery of vehicle parts.
• Payment service providers to process payments securely.
• Service providers and business partners who help us operate our website, manage enquiries, or provide customer support.
• Legal, regulatory, or government authorities where we are required to do so by law.

Any third parties we work with are expected to handle your personal information securely and only use it for the purposes agreed.

We take reasonable steps to ensure your information remains protected when shared with external organisations.

We only keep your personal information for as long as necessary to fulfil the purposes it was collected for, including meeting legal, accounting, and business requirements.

The length of time we retain your information may depend on:

• The type of information collected.
• The reason it was collected.
• Any legal or regulatory obligations.
• The ongoing relationship we have with you.

When your information is no longer required, we will securely delete or anonymise it where appropriate.

At CLAVERDON SALVAGE, we use cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and help us provide better services.

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and collect information about website usage.

We may use cookies for purposes such as:

• Essential Cookies: Required for the website to function properly and enable basic features.
• Performance Cookies: Help us understand how visitors interact with our website and improve its performance.
• Analytics Cookies: Allow us to measure website traffic and understand visitor behaviour.
• Preference Cookies: Remember your choices and improve your browsing experience.

You can choose to accept or decline cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of our website function.

By continuing to use our website, you agree that cookies may be used in accordance with this Privacy Policy.

Under UK data protection laws, you have rights regarding your personal information, including:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can ask us to correct inaccurate or incomplete information.
• Right to Deletion: You can request that we delete your personal information where there is no legal reason for us to keep it.
• Right to Restrict Processing: You can ask us to limit how we use your information in certain circumstances.
• Right to Object: You can object to certain uses of your personal information.
• Right to Data Portability: You can request your information in a commonly used electronic format where applicable.

If you wish to exercise any of these rights, please contact CLAVERDON SALVAGE using the contact details provided on our website.

We may need to verify your identity before processing certain requests to help protect your personal information.

At CLAVERDON SALVAGE, we take the security of your personal information seriously and use appropriate technical and organisational measures to help protect your data from unauthorised access, loss, misuse, alteration, or disclosure.

We regularly review our security procedures to ensure your information is handled safely and responsibly. Access to personal information is limited to authorised individuals who require it to provide our services.

While we take reasonable steps to protect your information, please be aware that no method of online transmission or electronic storage can be guaranteed to be completely secure. We encourage you to take care when sharing personal information online.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal information.

Any updates will be published on this page with the revised date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact CLAVERDON SALVAGE.

Email: info@claverdonsalvage.com
Telephone: [ 024 7510 9707 ]
Address: Unit 3 – Saddelbow Lane – CV35 8PQ

We aim to respond to all privacy-related enquiries as quickly as possible.